I wonder whether you saw the title and read Information Technology Department rather than Information and Technology Department. 🙂
Sometimes I feel the IT departments of companies do not do a good job of marrying the Information and the Technology. They treat the two as if they were separate entities, usually putting more focus on the latter. They are excessively concerned with making sure the servers are up, but not that they contain the data that will make work easier. They are so busy working to make sure the network is stable but not concerned enough to ensure that the information flowing across it, does so at a reasonable rate to ensure work progresses smoothly. But most irritatingly of all, when the technology is not functional, i.e. when something has broken down, there is such a lack of information from IT as to what is actually happening. Almost all queries are met with answers that incomplete at best, and insulting to the intelligence at worst.
Sometime ago, someone from IT came to change my boss’s VoIP phone. So I inquired why that was happening, because the phone seemed perfectly functional. Here’s what transpired:
ME: You’re changing the phone?
GUY: Yeah, it’s not working.
ME: Oh ok. It seemed fine to me.
GUY: Yeah, it’s not working.
ME: Ok, what’s wrong with it.
GUY: It’s not working.
After the third “It’s not working”, I just turned and continued my work.
On another occasion, I had to extract some data from a datastore which IT had made available. During the extraction, I noticed there were duplicates and I informed the person in IT who had made the datastore available. She spent the entire conversation telling me that there were no duplicates, when she hadn’t even looked at what I had. As far as she was concerned, it was not possible for there to be duplicates. I just left in exasperation.
The staff in IT are often rude and disrespectful. Sometimes I feel it’s because of the power they possess to make the working life of other staff easier or not. Other times I feel it’s because of the pressure they are under, some of the ridiculous requests that come in and the little gratitude that they receive.
As I type right now, I have not one iota of sympathy for IT because they have made my last two weeks a living hell. They are to run some scripts to extract some data for me to generate reports from but thats an issue too. One day in February, the didn’t, so I had to go and remind them. This continued for a while until one day they didn’t run it at all, citing there were some problems caused by some migration we were doing. This was the excuse provided for SIX WEEKS. By this time my boss and his boss couldn’t take it any longer and they demanded that the reports be made available. I had no choice other than to manually go and pull the data and summarize and generate the reports.
Something which could have been done in 10 mins if the script had been run, I’ve spent well over two weeks trying to fix. And of course I’ve had no help from that department that just loves to toy around with technology but doesn’t seem keen on helping out on the information front.
PS I don’t think mentioned that the 1TB Hard Drive that was purchased for our department to be backing up our data has been commandeered by some staff in IT who are using it as their movie store…